All parcels must be signed for upon receipt to ensure that your delivery is secure. We recommend that should you not expect to be at home during normal business hours, that you provide an alternate address where someone will be available to sign for your parcel. An alternate address can be provided prior to check out.
All orders are dispatched nationwide using Australia Post.
Please refer to our terms and conditions for additional information including expected metro and regional delivery times.
Gilded Cage does not accept delivery to multiple addresses within a single order. In order to ship to multiple addresses we request that you raise individual orders that relate to their unique delivery address. Our customer service team is exploring this capability for the future and we would like to thank you for your patience while we explore this option in advance.
A confirmation email will be sent once your order has been confirmed for shipping. This email will incorporate your Australia Post tracking number. Our customer service team will be happy to assist should you have queries relating to your shipped parcel. Queries can be made via our contact us section of our website and must include the confirmed tracking number.
Free shipping is available for orders within Australia.
Free International Shipping is available for orders over $100.00.
Gilded Cage ships to most International countries. Import duties, taxes, and charges aren’t included in the item price or postage cost. These charges are the responsibility of the buyer. Please check with your countries customs office to determine what these charges will be prior to purchasing online at Gilded Cage.
Stock availability is visible throughout the product sections of our website. You can check the status by clicking on the relevant makeup item image, look for the stock level icon under the relevant makeup item name and SKU code.
At this point in time Gilded Cage does not offer gift wrapping services or gift cards. However please be rest assured we are looking into this option in the future.
Our customer service team would be delighted to assist where corporate orders are concerned. Please refer to our contact us form and select customer support from the drop down menu item.
At this point in time Gilded Cage does not provide samples. Our customer service team are exploring this for the future. By connecting with us on our social media networks and registering with Gilded Cage, you will be the first to know about exclusive events, competitions and “give-away” promotions. Register today by clicking here.
Gilded Cage reviews on a case by case basis professional makeup artists working in fashion, editorial, media and advertising. If you are a professional makeup artist and would like to be considered for an industry discount of 20%, please contact us and select the makeup artist inquiry drop down menu item. Our customer service team will provide an application form for you to review and return within seven working days.
We would be delighted to hear from you concerning career opportunities with Gilded Cage. While we are currently not recruiting we will respond to all resume applications and keep your details on file for future reference. If you would like to provide your resume, please contact us in the first instance by selecting careers from the drop down menu item in the contact us section of our website. A member of our team will advise next steps for submitting your resume within seven working days from receipt of your initial inquiry.
No. Gilded Cage does not test on animals and is against animal testing in principle and for cosmetic purposes. Gilded Cage does not employ third parties to test on animals on our behalf or work with suppliers who test on animals.
Gilded Cage selected two world leading suppliers located within the European Union, specifically Italy. As such our suppliers confirm and certify that Revelation eyeshadow, Unleashed Lipstick and Charisma Lipgloss have never been tested on animals, by or on behalf of their company.
DOES GILDED CAGE OFFER VEGAN AND HALAL CERTIFIED MAKEUP?
No. At this point in time Gilded Cage does not offer Vegan or Halal certified makeup. Some of our textures are “vegan friendly” however Gilded Cage does not make any certified claim that our formulations are Vegan or Halal. We are working towards establishing partnerships with suppliers in the near future, who offer a dedicated Vegan manufacturing line and Halal certification.
CAN WE IMPROVE OUR FAQ?
We would be delighted to hear from you on ways we can improve our FAQ. Please feel free to write to us, by selecting the customer service drop down menu option, in the contact us section of this website. Feedback is always welcome and where relevant our FAQ will be updated. Thank you for your time in advance.
All Gilded Cage online casting calls are announced on our social media networks, specifically Instagram, Facebook and Twitter. By connecting with Gilded Cage on these networks you will always be the first to know on when Gilded Cage is performing a casting call, for the future faces of our brand. You can link directly to our social media networks by clicking on the relevant icons located at the bottom of all of our website pages.
Gilded Cage performs online casting calls to discover nurture and highlight unique beauty that we see around us, each and every day. Singular beauty is a founding principle of our brand and it is our belief that everyone is beautiful, not just celebrities and professional models. As such, our faces and future faces of Gilded Cage will be celebrated for their authenticity and their own brand of unique beauty.
Gilded Cage performed two photoshoots, the first in Paris to highlight the first four faces of our brand, Jessica, Lou, Marina and Leonie. As well as a second photo shoot in Sydney to celebrate the colours of Gilded Cage Australia.
The look for our Paris shoot was to highlight timeless natural beauty. Parisian women have a specific elegant and refined look that for the most part ignores trends in an urban context. Gilded Cage greatly admires this sentiment, whereby femininity is an asset and not a weakness. Our imagery reflects this self-determined take on beauty in the form of Jessica, Leonie, Lou and Marina.
Our colours of Gilded Cage Australia shoot in Sydney allowed us to celebrate colour and a more bold and vibrant vision of beauty relevant to Australia. Gilded Cage selected models for this shoot that represent in essence, our personal take on Singular Beauty in Australia. Australian women are powerful, brave, confident and self-determined and the looks created on the day reflect these semantics. It was also our desire to demonstrate our launch colours on beautiful Australian complexions. Ultimately we also wanted to demonstrate that our makeup can cross over from demure to bold, day to night.